Frequently Asked Questions
Everything you need to know about shipping, orders, authenticity, and returns. Can't find your answer? Our team is here to help.
Shipping & Delivery
How long will it take for my order to arrive?
Most orders ship from our fulfillment center within 1–3 business days. Orders that require customization — including assembled driver, fairway, or hybrid shafts — take 3–5 business days to be professionally built to your exact specifications. Most orders ship via UPS Ground, FedEx Home Delivery, or USPS Priority Mail, which typically take 3–5 business days to arrive from the day they're picked up by the courier.
Can I pay for faster shipping?
Yes. You can pay for 2-day or overnight shipping — just send us an email for a shipping quote and we'll send you an upgraded shipping invoice.
I'm located outside of the United States — do you ship to my country?
We ship to many countries outside the U.S. For your convenience, shipping and any applicable taxes and duties are charged at checkout. The price you pay is the final cost — no hidden fees, and no surprises.
Where are you located? Where do you ship from?
We're located in South Florida and ship most orders from our South Florida warehouse. Certain items are fulfilled directly from the manufacturer.
Orders & Checkout
How can I checkout?
Add all the items you'd like to purchase to your cart, then click the cart icon in the top-right corner of your screen to review your items. Follow the prompts to add your shipping address and payment info and complete your order.
How can I check my order status?
You can check your order status any time using the link below. You'll need the email used when placing the order along with your order number.
Check Order Status →How can I modify my order after checkout?
Send an email to support@thegolfclubtrader.com with your order number in the subject line, and we'll work with you to modify your order.
Do you charge sales tax?
Sales tax is subject to the tax code of your state, city, or county. Please note that we cannot change the sales tax charged during the checkout process.
Products & Expertise
How can I be sure that all the products are authentic?
The Golf Club Trader is an Authorized Online Dealer for every brand we carry, and we purchase directly from the manufacturers — so you can rest assured you'll receive authentic merchandise 100% of the time!
I don't know what shaft I should buy — is there anyone who can recommend the right shaft for me?
Absolutely. We have a PGA pro and equipment expert on staff to answer any of your technical questions through live chat during business hours. You can also send us an email and we'll respond within 24 hours.
I want to order a product but I don't see it on your website — can you special order it for me?
Yes. We can special order any product available to us from the manufacturers we hold accounts with. Please contact us and we'll walk you through how to complete your order.
Returns & Refunds
Can I return my order for a refund?
Please refer to our Return & Refund Policy below. If your order qualifies for a return, email customer service with your order number in the subject line and we'll reply with instructions on how to send it back for a refund.
Read the Return & Refund Policy →Still have questions?
Our team — including our on-staff PGA pro & equipment expert — is here to help. Email us or chat live during business hours.
Email Our Team