Return & Refund Policy

Return Policy

 

  • We back all of our products with a 30 DAY GUARANTEE.
  • If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days for a full store credit.
  • Domestic returns are accepted; buyer pays for return shipping label.
  • International returns are not accepted.
  • The return must be received within 30 DAYS from the purchase date (refunds/store credit will be issued for the product value only, shipping is non-refundable)
  • Custom built shafts / special orders / or any customized and/or personalized items are non-refundable, non-returnable, or eligible for exchange. 
  • Items that have been altered in any way from their brand new condition; including but not limited to shafts that have been previously installed, tip prepped, cut, gripped, etc. are non-refundable, non-returnable, or eligible for exchange. 
  • Iron shafts purchased as a set will not be eligible for a return if any of the shafts have been altered in any way from their brand new condition; including but not limited to shafts that have been previously installed, tip prepped, cut, gripped, etc.
  • If you receive the incorrect product, please contact: support@thegolfclubtrader.com and we will do our best to correct your order including issue a pre-paid return shipping label at our own expense and sending out the correct product ASAP.

Incorrect / Damaged / Defective Shipments

  • Most products are covered under the manufacturer's warranty. Should you have a problem within the manufacturer's warranty period; we will do everything possible to assist you in resolving the issue.
  • Items that arrived damaged or broken are subject to a shipping provider insurance claim, please send us pictures of the damage and we will replace the item free of charge.
  • Please contact support@thegolfclubtrader.com with the order number in the subject line & a description of the issue and we will work with you to resolve it.